The email reminders of the technician's appointment are very helpful and the report via email is sent to us in a timely manner. The technician is always prompt and courteous. After he has completed his thorough inspection in the garage and basement he explains in detail exactly what, if anything, needed to be changed. For example our problem was with field mice and he would explain if there was any activity, where and if any bait needed to be added. It gives us peace of mind knowing that we won't have any unwelcome visitors.