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There are some minor problems that could be causing your form to not display properly, and some simple solutions to fix it.

Check Your Code. You may need to check if the embed code has been placed correctly on your website.

Login to your ContactUs.com account and then from the home screen, go to Form Settings then Get Code for the form you are looking to embed.

  • To embed the tab form, you will find the HTML code that you need to copy/paste into your website’s source code. We suggest placing it before the </body> tag on every page you want it to appear.
  • To embed the inline form, scroll down and click on “Show More” to retrieve the code that will embed the inline form on your site.
  • To check if you implemented the code correctly, access your ContactUs.com admin panel, go to Form Settings > Get Code > Check Code Implementation and the system will verify if the code is placed correctly. 

Clearing Your Cache.  Sometimes, an old version of your code could be stored in your browsers cache. To rule out this issue, hit CTRL+R (PC) or Command+R (MAC) to reload the page.

These are the most common solutions to a form not displaying on your website.  If you’re still experiencing issues, submit a support ticket here and someone on our support team will help out.

If you’re placing the form inline, you can adjust the form width to fit allotted space in most cases. You’ll need to insert this code in your website’s source code:

  • <div style=”margin:10px auto;width:600px;”></div>
  • Once placed, you need to manually increase or decrease the pixels, until you get the desired width. If you’re using WordPress, you’ll see the “Pages” section on the left sidebar. Select the page you want the form to appear, input the code, increase/decrease the pixels, and when you’re finished, update your page to make the new settings live. Remember that each form template has a minimum width, so it’s possible your first choice of templates won’t be compatible.

Below are the two most common reasons that saved settings aren’t appearing on your site.

Hitting “Save AND Publish”. Once you’ve made changes in “Form Settings” in your ContactUs.com admin panel, be sure that you’ve hit the “Save and Publish” button – not just the “Save” button.  Your changes aren’t live until this happens. When completed, you’ll see messages on the screen indicating that the changes are both saved and published

Clearing Your Cache.  Sometimes, an old version of your code could be stored in your browser’s cache. To rule out this issue, hit CTRL+R (PC) or Command+R (MAC) to reload the page.  If it still does not work, we recommend erasing your browser´s cache manually. If you don´t know how to erase the cache, here is a helpful article on how to do it. www.wikihow.com/Clear-Your-Browser’s-Cache. After that is done, the JavaScript code that returns the new configurations will be downloaded from our server, instead from the one on your local computer, meaning that your saved settings will take place.

These are the most common solutions to saved settings not appearing.  If you’re still experiencing issues, submit a support ticket here and someone on our support team will help out.

The ContactUs.com branding appears on forms for users of our free plans. You can remove it by upgrading to a premium plan for as low as $10 per month.

If you’ve already upgraded your plan for the purpose of removing the ContactUs.com branding on your form, follow these instructions to get it done quickly.  First, login to your your ContactUs.com admin panel, and then navigate to Form Settings > Configure Form > Form Templates. Once you have upgraded, you’ll see that new templates have been unlocked. Find the version of the template you are currently using, and choose the version without the ContactUs.com logo. Select your template, and then save & publish your settings. 

After you have configured your form, you are ready to get the code embedded on your website.

For WordPress users, you can go live without inserting code by using one of our WordPress plugins.

To manually insert the ContactUs.com embed code onto your website, go to Form Settings > Configure Form > Get Code. Grab the HTML code by copying it into your clipboard. Then, you’ll paste the HTML code in your website’s source code to display the ContactUs.com forms. We suggest placing it before the </body> tag. Once you’re done, we suggest that you go back to the Get Code screen of your ContactUs.com admin panel, and hit the “Check Code” button so that our system can verify that the code is properly placed. 

While ContactUs.com’s default implementation shows the form overlaid on top of your website in a tab, we do provide options to embed the form directly onto you site. We call this an “inline” placement. After you have configured your form, go to Form Settings > Configure Form > Get Code. From here, scroll down and click on “show more” to get the inline version of the code. Once you’ve placed it on your website’s source before the </body> tag, the form will appear embedded on your site. 

Are your users not from the U.S.? You can enable international phone numbers in your contact form field settings. After accessing your ContactUs.com admin panel, go to Form Settings > Configure Form > Additional Settings > Phone Format Validation. Here, you’ll select “Allow Non-US Phones”, and finally save & publish your settings.

We hate SPAM, and that’s why we offer solutions to avoid it. Ideally, you wouldn’t need to use a CAPTCHA to prevent SPAM (because it adds additional steps for your real users), but sometimes it’s necessary if you are receiving a lot of bogus form submissions. To enable CAPTCHA, access your ContactUs.com admin panel > Form Settings > Configure Form > Additional Settings > Use CAPTCHA. Select “yes” and save & publish your settings. Once your web visitors fill out your form and submit, they will have to input the CAPTCHA code in an additional page to complete the contact process. Click here for more information about CAPTCHA.

If you are already using one of our contact forms (or newsletter forms), you can still add additional forms to your account. First you need to access your ContactUs.com admin panel, and go to Form Settings. Go to the upper right corner, hover over the “Add Form” button, and a drop down menu will display all the available forms you can add to your account. Click the form you want to add, and this action will take you to the “Configure Form” section of the newly-created one. From here, you can customize the form, and don’t forget to save and publish your settings. To implement your new form, click on “Get Code” and copy/paste it in your website’s source code. 

If you’re not receiving your form submissions into your software integrations (for example, MailChimp, Constant Contact or Zoho CRM), you may have an issue with your form settings.

To review your settings, access your ContactUs.com admin panel > Form Settings > Configure Form > Delivery Options. The three main options to receive leads are: (1) Email, (2) Phone and (3) 3rd party service account, such as MailChimp, Zoho CRM or 20+ more software integrations we’ve added.

For 3rd party software integrations, you need to manually enable the integration by clicking on the logo of the service you’re using, select “enabled”, and then you need to input essential information such as API Key, Authentication Token, List Key, and so on. (Note that credentials vary between services, as per their requirements to connect accounts).

After entering the required information, hit “save & publish”, and you should start receiving your leads to your 3rd party service account. Other common reasons for failed deliveries are:

(a) the email address already exists in your list – and your email software doesn’t accept duplicates,

(b) your service requires double-optins and the new signup may not have opted in, or

(c) you have in your 3rd party settings a requirement to enter a field that doesn’t exist on your ContactUs.com form. If you’re still not receiving form submissions, contact us at support@contactus.com so we can investigate further.

This feature adds a contact form “app” to your Facebook page using the same form settings as your existing contact form. (To see an example, click here.) To get started, follow this path: Access your ContactUs.com admin panel > Form Settings > Configure Form > ContactUs.com Facebook App > Add Form to Page Tab on Facebook. You will be prompted to input your Facebook credentials to allow access and connect accounts. Once synced, the app will appear on your applications menu in Facebook.

If you have more than 4 apps on your Facebook page, the rest won’t be seen in the default screen. You can move the position of your Contact Us app if you’re interested in generating more leads for your business. To change the Contact Us  app position, hover over the app you want to move. A pencil icon will appear, letting you know the app is editable and its position can be changed. If you click on the icon, a drop down menu will appear. You can exchange app positions here. Simply click on the app you want to move and it will replace the existing one.

If you ever decide to stop using the ContactUs.com Facebook Application, follow this path to remove it: Access your Facebook account > Edit Page > Edit Settings > More > Apps. This section shows all the active applications you have on your Facebook page. Click on the “X” to remove the ContactUs.com application from your FB page. This will work for the Newsletter form app as well. 

To customize the tab, access your ContactUs.com admin panel and follow this path:  Form Settings > Configure Form > Tab Settings. From your Tab Settings, you’ll be able to customize your tab, enable or disable the tooltip text and customize the tab position. If you want to fully customize the tab, you will see the “Create Tab” button, which is our Custom Tab Generator tool. Using this tool, you can customize the tab color, text, text color, tab size, background color, and customize the call out button with any text. In addition, if you’d like to design and upload your own tab design, there is an upload button next to the “Create Tab” which allows you to upload your own tab.

There are some minor problems that could be causing your form to not display properly, and some simple solutions to fix it.

Check Your Code. You may need to check if the embed code has been placed correctly on your website.

Login to your ContactUs.com account and then from the home screen, go to Form Settings then Get Code for the form you are looking to embed.

  • To embed the tab form, you will find the HTML code that you need to copy/paste into your website’s source code. We suggest placing it before the </body> tag on every page you want it to appear.
  • To embed the inline form, scroll down and click on “Show More” to retrieve the code that will embed the inline form on your site.
  • To check if you implemented the code correctly, access your ContactUs.com admin panel, go to Form Settings > Get Code > Check Code Implementation and the system will verify if the code is placed correctly. 

Clearing Your Cache.  Sometimes, an old version of your code could be stored in your browsers cache. To rule out this issue, hit CTRL+R (PC) or Command+R (MAC) to reload the page.

These are the most common solutions to a form not displaying on your website.  If you’re still experiencing issues, submit a support ticket here and someone on our support team will help out.

Below are the two most common reasons that saved settings aren’t appearing on your site.

Hitting “Save AND Publish”. Once you’ve made changes in “Form Settings” in your ContactUs.com admin panel, be sure that you’ve hit the “Save and Publish” button – not just the “Save” button.  Your changes aren’t live until this happens. When completed, you’ll see messages on the screen indicating that the changes are both saved and published

Clearing Your Cache.  Sometimes, an old version of your code could be stored in your browser’s cache. To rule out this issue, hit CTRL+R (PC) or Command+R (MAC) to reload the page.  If it still does not work, we recommend erasing your browser´s cache manually. If you don´t know how to erase the cache, here is a helpful article on how to do it. www.wikihow.com/Clear-Your-Browser’s-Cache. After that is done, the JavaScript code that returns the new configurations will be downloaded from our server, instead from the one on your local computer, meaning that your saved settings will take place.

These are the most common solutions to saved settings not appearing.  If you’re still experiencing issues, submit a support ticket here and someone on our support team will help out.

After you have configured your form, you are ready to get the code embedded on your website.

For WordPress users, you can go live without inserting code by using one of our WordPress plugins.

To manually insert the ContactUs.com embed code onto your website, go to Form Settings > Configure Form > Get Code.

Grab the HTML code by copying it into your clipboard. Then, you’ll paste the HTML code in your website’s source code to display the ContactUs.com forms.

We suggest placing it before the </body> tag. Once you’re done, we suggest that you go back to the Get Code screen of your ContactUs.com admin panel, and hit the “Check Code” button so that our system can verify that the code is properly placed.

If you already have a tab design you want to use, you can follow this path to upload it: Access your ContactUs.com admin panel > Form Settings > Configure Form > Tab Settings > Upload Tab. This section allows uploading your own custom tab. There are certain guidelines you need to follow which are detailed there.

Access your ContactUs.com admin panel > Form Settings > Configure Form > Tab Settings > Show Tooltip. Select “yes” to enable it, and “no” to disable it. 

There are some minor problems that could be causing your newsletter form to not display properly, and some simple solutions to fix it.

Check Your Code. You may need to check if the embed code has been placed correctly on your website.

Login to your ContactUs.com account and then from the home screen, go to Form Settings then Get Code for the form you are looking to embed.

  • To embed the tab form, you will find the HTML code that you need to copy/paste into your website’s source code. We suggest placing it before the </body> tag on every page you want it to appear.
  • To embed the inline form, scroll down and click on “Show More” to retrieve the code that will embed the inline form on your site.
  • To check if you implemented the code correctly, access your ContactUs.com admin panel, go to Form Settings > Get Code > Check Code Implementation and the system will verify if the code is placed correctly. 

Clearing Your Cache.  Sometimes, an old version of your code could be stored in your browsers cache. To rule out this issue, hit CTRL+R (PC) or Command+R (MAC) to reload the page.

These are the most common solutions to a form not displaying on your website.  If you’re still experiencing issues, submit a support ticket here and someone on our support team will help out.

Below are the two most common reasons that saved settings aren’t appearing on your site.

Hitting “Save AND Publish”. Once you’ve made changes in “Form Settings” in your ContactUs.com admin panel, be sure that you’ve hit the “Save and Publish” button – not just the “Save” button.  Your changes aren’t live until this happens. When completed, you’ll see messages on the screen indicating that the changes are both saved and published

Clearing Your Cache.  Sometimes, an old version of your code could be stored in your browser’s cache. To rule out this issue, hit CTRL+R (PC) or Command+R (MAC) to reload the page.  If it still does not work, we recommend erasing your browser´s cache manually. If you don´t know how to erase the cache, here is a helpful article on how to do it. www.wikihow.com/Clear-Your-Browser’s-Cache. After that is done, the JavaScript code that returns the new configurations will be downloaded from our server, instead from the one on your local computer, meaning that your saved settings will take place.

These are the most common solutions to saved settings not appearing.  If you’re still experiencing issues, submit a support ticket here and someone on our support team will help out.

The ContactUs.com branding appears on forms for users of our free plans. You can remove it by upgrading to a premium plan for as low as $10 per month.

If you’ve already upgraded your plan for the purpose of removing the ContactUs.com branding on your form, follow these instructions to get it done quickly.  First, login to your your ContactUs.com admin panel, and then navigate to Form Settings > Configure Form > Form Templates. Once you have upgraded, you’ll see that new templates have been unlocked. Find the version of the template you are currently using, and choose the version without the ContactUs.com logo. Select your template, and then save & publish your settings. 

We hate SPAM, and that’s why we offer solutions to avoid it. Ideally, you wouldn’t need to use a CAPTCHA to prevent SPAM (because it adds additional steps for your real users), but sometimes it’s necessary if you are receiving a lot of bogus form submissions. To enable CAPTCHA, access your ContactUs.com admin panel > Form Settings > Configure Form > Additional Settings > Use CAPTCHA. Select “yes” and save & publish your settings. Once your web visitors fill out your form and submit, they will have to input the CAPTCHA code in an additional page to complete the contact process. Click here for more information about CAPTCHA.

Most ContactUs.com users employing a newsletter form are posting to one of ContactUs.com’s 3rd party integration partners. We suggest checking if you already have configured a lead delivery method, such as email delivery, phone or 3rd party service accounts. Go to Form Settings > Configure Form > Delivery Options. From here, you can configure how you want to receive your subscriber leads. It’s built to be simple to integrate into your outside accounts. However, sometimes errors happen when posting the form submission to you. We review 3 of the most common errors:

Double-Opt-In. If you’re using a 3rd party service such as MailChimp, they may force double opt-in. This means that a new subscriber not only needs to sign up with your form, but then also receive a follow-up email message from the email provider confirming the interest. If you see a lead in your ContactUs.com admin panel but not in your MailChimp account, this may be the reason.

Required Fields.  If you have manually changed your settings in your email list manager to require additional fields, then we may receive an error when the system attempts to post. Please check your settings before contacting our support team.

Duplicate Submission. If your subscribers submit their email address twice or more, the system will recognize a duplicate submission. If such is the case, the lead information will not be posted on ContactUs.com’s admin panel nor into your 3rd party service account.

To receive your newsletter subscriber leads, to a 3rd party service account, access your ContactUs.com admin panel > Form Settings > Configure Form > Delivery options > 3rd party integrations. Here you will see all the different 3rd party services we can connect to, such as MailChimp, Constant Contact, Zoho or 20+ more software integrations we’ve added.

You need to manually enable the integration, by clicking on the logo of the service you’re using. Select “enabled”; then you need to input essential information such as API Key, Auth. Token, or List Key (credentials vary between services). The objective is to connect both accounts. Finally hit “save”, and you will start receiving your leads to your 3rd party service account.

You can retrieve important information such as API Key, Authorization Token and more, on your 3rd party service account, under the settings section. For specific list information such as List ID, you need to look for the settings section of the list you want to receive your leads to. Here you will find the ID that will serve to connect between ContactUs.com and your 3rd party service account.

If you are already using one of our newsletter forms (or contact forms), you can still add additional forms to your account. First you need to access your ContactUs.com admin panel, and go to Form Settings. Go to the upper right corner, hover over the “Add Form” button, and a drop down menu will display all the available forms you can add to your account. Click the form you want to add, and this action will take you to the “Configure Form” section of the newly-created one. From here, you can customize the form, and don’t forget to save and publish your settings. To implement your new form, click on “Get Code” and copy/paste it in your website’s source code.

This feature adds a newsletter form “app” to your Facebook page using the same form settings as your existing contact form. (To see an example, click here.) To get started, follow this path: Access your ContactUs.com admin panel > Form Settings > Configure Form > ContactUs.com Facebook App > Add Form to Page Tab on Facebook. You will be prompted to input your Facebook credentials to allow access and connect accounts. Once synced, the app will appear on your applications menu in Facebook.

If you have more than 4 apps on your Facebook page, the rest won’t be seen in the default screen. You can move the position of your Contact Us app if you’re interested in generating more leads for your business. To change the Contact Us  app position, hover over the app you want to move. A pencil icon will appear, letting you know the app is editable and its position can be changed. If you click on the icon, a drop down menu will appear. You can exchange app positions here. Simply click on the app you want to move and it will replace the existing one.

If you ever decide to stop using the ContactUs.com Newsletter Facebook Application, follow this path to remove it: Access your Facebook account > Edit Page > Edit Settings > More > Apps. This section shows all the active applications you have on your Facebook page. Click on the “X” to remove the ContactUs.com application from your FB page. This will work for the Contact Form app as well.

There are 2 ways to get the ContactUs.com code onto your WordPress website. If you’re a WordPress user, we recommend implementing through the plugins. You can do it without inserting any codes onto your site.

Plugin Implementation: For more WordPress users, this process is simpler than copy/pasting the code manually on your HTML source. The form implementation is done directly on the plugin, by simply choosing the tab or inline version of the form, selecting the pages you want the form to appear, and saving changes. You can then customize your form within your ContactUs.com admin panel.

Copy/Pasting the Code: Alternatively, you can insert the ContactUs.com manually. Within the Form Settings view, you will see a “Get Code” button. This section contains the web code you need to copy/paste on your page’s HTML source code.  Once you’ve copied your code, open the page you want to work on in your HTML editor.  Set the cursor between the <BODY> and </BODY> tags, and paste the code.

If you inadvertently place the code using implementation processes, you may end up with the form appearing twice on your website. If this is something that has already happened to you, we recommend keeping the WordPress plugin implementation. We suggest going to your website’s HTML source code, look for the duplicate code, and erase it, so the form can appear once.

Are your users not from the U.S.? You can enable international phone numbers in your contact form field. After accessing your ContactUs.com admin panel, go to Form Settings > Configure Form > Additional Settings > Phone Format Validation. Here, you’ll select “Allow Non-US Phones”, and finally save & publish your settings. 

If you want to fully customize your Contact Form or Newsletter Form, this needs to be done directly on ContactUs.com. Access your ContactUs.com admin panel, go to Form Settings > Configure Form. This section allows customizing your form. Once you have finished, save and publish your settings. Go back to the plugin, select your implementation, e.g. tab version or inline version, save this settings and the form will go live.

Assuming that your changes have been saved and published (by pressing the “Save & Publish” button), this is usually a problem related with the browser’s cache memory. For these changes to appear, erase your browser´s cache memory manually. If you don´t know how to erase the cache memory, here is a helpful article on how to do it. www.wikihow.com/Clear-Your-Browser’s-Cache. After that is done, the JavaScript code that returns the new configurations will be downloaded from our server, instead of the one on your local computer, allowing your saved settings will take place.

If you don’t have specific information such as your API Key or Authorization Code handy, our plugins offer the solution of redirecting you to the specific page or section, where you can retrieve these credentials that will connect your ContactUs.com account with your 3rd party account.

If you’re placing the form inline, you can adjust the form width to fit allotted space in most cases. You’ll need to input this code: <div style=”margin: 10px auto;width:600px;”></div> on your website’s source.

Once it is placed, you need to manually increase or decrease the pixels, until you get the desired width or size. If you’re using WordPress, you’ll see the “pages” section on the left panel.

Select the page you want the form to appear in, input the code and increase/decrease the pixels, and when you’re finished, update your changes to have the new settings live. Remember that each form template has a minimum width, and so it’s possible your first choice of templates won’t be compatible.

This feature enables you to run simple A/B optimization experiments on the ContactUs.com tab template, tab position and form design.

When clicking on Tab Testing, run an experiment that varies the position, text and design of your tab, and identify which one delivers optimal results for your website. For more information on this topic, visit our KnowledgeBase.

When clicking on Form Testing, you get several design templates for the form.  Select the ones to include in the experiment, and save. Once your form changes are published, the new form designs will be shown in rotation for as long as you run the A/B experiment. For more information on this topic, visit our KnowledgeBase

If you want to fully customize your tab, access your ContactUs.com admin panel. Go to Form Settings > Configure Form > Tab Settings. Here you will see the “Create Tab” button, which is our Custom Tab Generator tool. Using this tool, you can customize the tab color, text, text color, tab size, background color, and customize the call out button with any text you like. In addition, if you’d like to design and upload your own tab design, there is an upload button next to the “Create Tab” which allows you to upload your own tab.

To upgrade your plan, access your ContactUs.com admin panel > Plans. This page contains the different plans available; the one you’re using will be highlighted. Click on the plan you want, and you will be taken to the plan’s description page, where you will need to add your credit card information to complete the process.

 

To downgrade your plan, access your ContactUs.com admin panel > Plans. This page contains the different plans available; the one you’re using will be highlighted. Click on the plan you want, and you will be taken to the plan’s description page. Your new plan will take effect, on the next billing cycle. Note that if you’ve chosen Annual Billing, your subscription will last until the end of the billing cycle, and then changes will take place afterwards.

If you’re looking to know what your current plan offers, access your ContactUs.com admin panel. On the left panel go to “Account” > “Plans”. This section will show all the available plans, and yours will be highlighted. Here you can check and compare your current plan with the rest, to help you make an upgrading/downgrading decision.

Access your ContactUs.com admin panel. On the left panel you will see Account > Account Settings. This section allows you to update your current account information such as email address, name, home or business address, country, website URL. You can also upload a logo from your company that will appear on your dashboard. Once you have finished changing the settings, hit “Update”.

If you want to change your account password, access your ContactUs.com admin panel > Account > Password. Enter the current one and the new password. If you lost/don’t remember your password, go to ContactUs.com login page, and click on “I forgot my password” where you will be asked to enter your email address to receive your temporary new password via email. Please contact support if you need any support related to your ContactUs.com password.

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